RETURNS AND DELIVERY POLICY
Effective Date: 02 October 2023
DELIVERY
1. FREE DELIVERY WITHIN NAIROBI AREA
Enplushome offers free delivery for customers within the Nairobi Area for orders that meet our minimum spending threshold. The specific minimum spending amount required for free delivery may vary and will be clearly communicated on our website and during the checkout process. Please refer to the website or contact our customer support team for the current threshold.
2. THIRD-PARTY DELIVERY SERVICES FOR FRAGILE ITEMS
For customers outside the Nairobi Area, Enplushome partners with third-party delivery services, such as Fargo Logistics, to ensure the safe and secure delivery of fragile items. Delivery charges for these items will be calculated at checkout based on the delivery address and the item’s fragility.
3. NON-FRAGILE ITEMS DELIVERY
For non-fragile items, like bedding, Enplushome is committed to providing convenient and cost-effective delivery options. We may work with customers to organize delivery through various means, including local public transport or logistics businesses. The cost and method of delivery for non-fragile items will be discussed and agreed upon with the customer during the purchase process.
RETURNS
4. RETURNS AND REFUNDS
Enplushome is dedicated to your satisfaction, and we strive to provide high-quality products. However, if you are not completely satisfied with your purchase, please review our Returns and Refunds policy for guidance.
- Returns Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Returns must be initiated within [Insert number of days] days from the date of delivery.
- How to Initiate a Return: To initiate a return, please contact our customer support team at [Insert Contact Information]. Our team will guide you through the returns process, including providing a return authorization and shipping instructions.
- Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any associated return shipping costs.
5. CONTACT US
If you have any questions, concerns, or requests regarding our Returns and Delivery Policy, please contact us at: [email protected]
6. CHANGES TO THIS POLICY
We may update this Returns and Delivery Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.